Kcankouran Swimwear makes customer satisfaction a priority and we gladly accept returns. We however only accept returns for a refund. Exchanges and store credit are not possible.

Please also note that items purchased with a discount of 25% or greater, or marked as ‘Final sale’ cannot be returned. For more detailed information, please consult our Return Policy. Returns not complying with this Policy will not be refunded.

You may return products purchased on our site within 14 calendar days from the date on which the product was deliver to you. In the event that a product arrives damaged or defective, this return window will reduce to 3 business days.

On the other hand, Kcankouran Swimwear guarantees its clothing to be free from damage or manufacturer defect for the first 30 days from the receive date of the order as long as you follow the care instructions. In case of defects appearing after starting to wear a Kcankouran Swimwear outfit, Kcankouran Swimwear will accept a return within 30 calendar days.

For more detailed information, please consult our Return Policy.

Yes, we accept partial returns. However each returned item must be returned in the condition in which is was received, unworn, unwashed, unused, with no signs of damage, and must have all original tags and labels attached.

In a nutshell, all items except items purchased with a discount of 25% or greater, or marked as ‘Final sale’ are eligible for a return with a window of 14 calendar days from the delivery date to initiate the return. Except the specific case of some defective products, the returned products must be returned in the condition in which they were received, unworn, unwashed, unused, with no signs of damage, and must have all original tags and labels attached, as well as the hygienic strip intact.

For more detailed information, please consult our Return Policy.

All returns must be preceded by a return request, either by email at customer.service@kcankouran.com or via our Contact us page. You shall then return the products by mail to Kcankouran Swimwear. Once the products received and inspected, we will confirm to you if the return is accepted or rejected. If the return is accepted, the refund process will be immediately initiated. The amount refunded will be determined in accordance with the conditions described in our Return Policy.

For more detailed information, please consult our Return Policy.

The refund will be made as soon as possible, no later than 10 calendar days from the acceptance of your return. The refund will be made using the payment method chosen for the online purchase. The time it takes to see the refund appear in your account may depend on your method of payment and your bank.

For more detailed information, please consult our Return Policy.

Return costs are at your expense (shipping, taxes and duties paid by you when receiving the products). Kcankouran Swimwear shall cover these expenses when refunding you in the specific case of a return for damaged or defective product. We will not charge any handling or restocking fees.

For more detailed information, please consult our Return Policy.

You will receive an email from us once your return is accepted, then an email when your refund has been issued.

You must make full and precise reservations on the delivery note when you receive the parcel. Please also notify Kcankouran Swimwear Customer service as soon as possible by email at customer.service@kcankouran.com or via our Contact us page. Do not forget to include your order number and contact details in the email.